Frequently asked Questions
Question: Where can I buy?
We sell direct to home owners or installation contractors and the pricing is the same as it is already marked at wholesale. We do not distribute our flooring through middlemen or retail stores. Please fill out our sample request form to receive free samples.
How Do I order?
Once you have receive samples and would like to place an order please call 626.731.8161
or email us with your request and we will discuss your order with you over the phone. We will than email you a preliminary invoice and shipping quote along with payment options and instructions.
Question: Do you have a print catalog you can send me?
Currently, we do not offer any printed catalogs of our products since all of our products are featured on-line. We ask all of our customers to help us by viewing our products online so that we can keep with our mission of not using paper resources to print catalogs.
Question: Do you have a showroom or somewhere where I can view the flooring before buying?
We are not a retail store but a Direct Importer / Wholesale Direct to the public warehouse operation based in the City of Industry south of Los Angeles, CA. The majority of our customers could not even use a showroom so all of our products are featured online. We do ship to all locations within the Continental United States and most Canadian provinces.
Question: Do we ship.
We do ship though out the country. Due to the weight of the material you can look at about .20 to 1.00 per sq.ft. on the East Coast for shipping give or take depending on the sq.ft. ordered. You will not have any tax and do get wholesale pricing. We use various trucking companies and rates will vary. Once your order is ready to leave our warehouse and is picked up you can expect 3 to 10 business days until it arrives at the terminal in your town. They will call you at that point to have you pick it up or to schedule a home delivery.
Question: What kind of finish is used on the flooring?
Most of our pre-made floors have a Urethane finish with Aluminum Oxide for added scratch resistance qualities.
Question: Should the installer final coat the floor?
It is not necessary with our pre-made floors or our custom made, however, if you do wish to add an additional layer of finish after installation on a custom made floor, we recommend it be done by a professional and the same finish coating product be used. If you have elected to have the Waterlox finish it is recommended to apply one additional coat after installation.
Question: I have stairs I want to install wood flooring on so what are my options?
Stairs can be done in two different ways. One is to use the same flooring material for the steps with a stair nose trim piece on the edge of the step. The second is to use a solid one piece stair tread for the entire step. You can email a picture of your steps and we will be happy to recommend a solution and give you a quote for your stair parts.
Question: Do you offer any kind of custom treads, trim, and transistion pieces?
Yes! We can provide all Nosing & T-Moldings, Cove Moldings, Base Shoes, Risers, Stair Treads, and Reducers. Prices will vary and are by quote.
Question: What is engineered hardwood flooring?
Engineered hardwood flooring is flooring manufactured by using hardwood with a cross-directional laminated construction (usually 3 to 5 layers or more), with a top layer of premium hardwood. Our suppliers use only USA northern native hardwoods, and is 100% hardwood construction. Other companies may use hardwood substitutes, and a thinner top layer. Our product should not be confused with flooring that is made to look like wood. Our hardwood flooring is the best engineered flooring in the industry.
Question: Can your flooring be glued to concrete?
Yes, you can glue our engineered flooring directly to concrete: on, above or below grade. However, it is important to test the concrete for moisture before installing hardwood flooring, for below grade applications if moisture is present then a moisture barrier is recommended.
Question: What advantage does engineered flooring have over solid hardwood flooring?
Engineered hardwood flooring is very versatile and more stable than solid flooring. For example, engineered hardwood flooring can be glued, stapled, or nailed to virtually any subfloor, concrete, wood, linoleum, or even over existing hardwood floors. The cross directional layup of engineered flooring counteracts the natural tendency of wood to expand and contract with seasonal changes in temperature and humidity, making engineered flooring inherently dimensionally more stable than solid products.
Engineered wood flooring is produced by bonding layers of veneer and lumber with an adhesive. These products are more dimensionally stable and are ideal for glue-down installation or float-in installation above grade, on grade or below grade, including basements and humid climates.
Question: Which type of wood is the hardest?
All hardwoods that are used for flooring are very dependable and resilient. They do have their different scales of hardness that you will find by referring to the Janka Hardness and Stability Chart. Some of the more popular species of wood that are used for flooring are Walnut and Cherry which are softer than a Hard Maple, Red Oak, Hickory, Wild Pecan, Santos Mahogany, or Brazilian Cherry. Of these species listed, even though they do have different scales of hardness, you will not see a great difference under normal wear and tear.
Question: Why should I buy Prefinished Flooring versus Unfinished Flooring?
Unfinished flooring installed by a professional gives the most options regarding sheen and custom colors. Prefinished flooring is convenient. There is less time involved in installation and less mess. Changes in humidity will not crack the finish between two individual planks as they can move independently.
Question: Can I install a solid 3/4" hardwood floor on cement or in my basement?
Solid 3/4" Hardwood flooring cannot be installed below grade (below the soil line) or over concrete. When a solid product encounters moisture it reacts very negatively. Therefore, a laminate or engineered flooring must be used. Laminate flooring is constructed by fusing 4-plys of material together to form a product with unprecedented strength and durability. An engineered product is very similar with the exception that they usually have a real wood layer on top of the constructed core.
Question: What type of care is required for my hardwood floor?
For prefinished floors, use only floor cleaners with no residue or abrasives. Do not wax, polish, or buff. Occasionally clean the floor with a professional floor cleaner.
